Topic 116

the requirement of organizations to provide training when implementing change by Dhruv

This is a very practical measure. If there are changes in the system, employees must be adequately trained to deal with and use that change efficiently. A simple example would be a new database system for a hotel. One can't expect to change the system one fine day and hope all the employees can keep up with the change. New features and characteristics need to be explained to maintain efficiency. If no training is given, many unnecessary mistakes will be made before a level of efficiency is reached.

A hotel receptionist, could theoretically, misunderstand the system and book a week-long guest for an extra day. This could cost a lot for the guest who may remain unaware of the mistake.

Practice makes perfect and training accelerates the training process making life easier for the company and the consumer- who don't suffer due to mistakes caused by not understanding changes. In some cases, training not only accelerates but is the only practically way of learning something. Telling a bunch of workers at an Ad agency to suddenly start using Photoshop to create layouts instead of paper would cause problems without training. It would take aeons for them to teach themselves and achieve a reasonable level of efficiency. The consumers, people ordering the Ads will probably suffer as a result of poor initial quality.

Not training when implementing change can affect the product's consumers and as such be a requirement- besides, it will increase the efficiency of the company -unless the training is very costly. For consumers' sake, training must be provided by organizations implementing change.